Help Desk Support (Hybrid)
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you!We are looking for team members with vision, leadership, and that special can-do spirit.
Riverview Bank strongly believes in investing in our team m embers, and in the communities we serve.
SUMMARYProvides computer support to employees in all departments and branches.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Assists users to resolve computer related problems such as inoperative hardware or software.
Assist users with logon issues.
Computer hardware and software maintenance and installation.
Writes project reports and documentation for new or modified software and hardware.
Diagnose PC, LAN, WAN and data communication problems.
Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers.
Assists department staff with application customization.
Assists with work projects such as converting to new hardware or software.
Makes recommendations for improvements in computer system.
Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
RELATIONSHIPS Daily contact with Supervisor to receive direction and discuss department issues.
Daily contact with IT department staff.
Frequent contact with other departments/branches to provide assistance and support.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEHelp Desk Support I:
Associate's degree (A.
A.
) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
Help Desk Support II:
Associate's degree (A.
A.
) or equivalent from two-year college or technical school; and four years related experience and/or training; or equivalent combination of education and experience.
SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.
OTHERAccurate data input; at least 30 wpm.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to sit; climb, balance; stoop, kneel, crouch, crawl, or smell.
The employee must regularly lift and/or move up to 25 pounds and occasionally up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock.
The employee is occasionally exposed to wet and/or humid conditions and outside weather conditions.
The noise level in the work environment is usually moderate.
COMMENTSIn supporting the accomplishment of company and departmental goals, it is the employee's responsibility to do all that is necessary to provide quality service to customers and fellow employees while furthering the positive image and interests of Riverview Bank.
It is also the employee's responsibility to continually strive to maximize personal growth.
The pay range this position is between $20.
00 and $32.
00 an hour.
The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience.
Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays.
Certain roles are eligible for additional rewards.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Business Correspondence Computer Architectures Enterprise Application Software Help Desk Maintenance Software Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
Riverview Bank strongly believes in investing in our team m embers, and in the communities we serve.
SUMMARYProvides computer support to employees in all departments and branches.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Assists users to resolve computer related problems such as inoperative hardware or software.
Assist users with logon issues.
Computer hardware and software maintenance and installation.
Writes project reports and documentation for new or modified software and hardware.
Diagnose PC, LAN, WAN and data communication problems.
Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers.
Assists department staff with application customization.
Assists with work projects such as converting to new hardware or software.
Makes recommendations for improvements in computer system.
Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
RELATIONSHIPS Daily contact with Supervisor to receive direction and discuss department issues.
Daily contact with IT department staff.
Frequent contact with other departments/branches to provide assistance and support.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEHelp Desk Support I:
Associate's degree (A.
A.
) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
Help Desk Support II:
Associate's degree (A.
A.
) or equivalent from two-year college or technical school; and four years related experience and/or training; or equivalent combination of education and experience.
SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.
OTHERAccurate data input; at least 30 wpm.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to sit; climb, balance; stoop, kneel, crouch, crawl, or smell.
The employee must regularly lift and/or move up to 25 pounds and occasionally up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock.
The employee is occasionally exposed to wet and/or humid conditions and outside weather conditions.
The noise level in the work environment is usually moderate.
COMMENTSIn supporting the accomplishment of company and departmental goals, it is the employee's responsibility to do all that is necessary to provide quality service to customers and fellow employees while furthering the positive image and interests of Riverview Bank.
It is also the employee's responsibility to continually strive to maximize personal growth.
The pay range this position is between $20.
00 and $32.
00 an hour.
The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience.
Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays.
Certain roles are eligible for additional rewards.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Business Correspondence Computer Architectures Enterprise Application Software Help Desk Maintenance Software Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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