Technical Support Technician - Tier I
Position Type:
Full-time
Type:
Software
Job Title:
Technical Support Technician - Tier I
Department: IT
About Indaba Systems
Indaba Systems is a full scale multi-channel ecommerce inventory management software provider for businesses looking to reap the benefits of online media sales. Indaba understands the unique needs of the ecommerce environment and provides a flexible software solution complemented with value added services such as; hosting, marketplace customer service and application development/integration. At the core of Indaba Systems is the Indaba Merchant online selling software which allows our customers to manage their online listings of books, DVDs and other media items on marketplaces such as Amazon, Half, eBay, Alibris, Abebooks and 13 others.
Indaba Systems is a growing software company looking for a Technical Support Technician to join our team. The ideal candidate will be someone who is a team player with strong troubleshooting abilities and a strong aptitude for written and verbal communication. Most importantly, the candidate must be enthusiastic and energetic. Indaba Systems is looking for candidates that want to grow with the company and develop to their full potential.
Primary Duties and Responsibilities
Communicate with clients via email and phone to resolve technical problems in an efficient and courteous manner
Document, track and monitor support issues to ensure a timely resolution
Use Microsoft Excel to import and analyze data
Install Microsoft SQL Server and perform basic Database Administrative duties
Write and execute simple T-SQL queries
Communicate with Engineers and Programmers in a precise manner, defining clients' problems and needs
Communicate positively and effectively with teammates and other Indaba departments to support clients and resolve client support issues
Troubleshoot windows networking and hardware issues
Write technical documentation
Update and maintain internal CRM program (SalesForce/Kayako). Ensure that all support tasks and issues, including progress on issues are documented.
Keep current on company services and software features
Perform additional duties as assigned
Job Requirements
Bachelor degree or 1-3 years' experience in a technical field or help desk environment
Proficient in Microsoft Excel and Word
Client oriented and service minded
Must be able to retain new information quickly
Strong written and verbal communication
Ability to work independently and unsupervised
Detail oriented
Knowledge of SQL is a plus
Experience selling on marketplaces such as eBay and Amazon is a plus.
May be required to working some weekends
Behavioral Skill Requirements
- Organization and Planning - Assertiveness/Self-motivated - Goal Setting - Commitment to Tasks - Attention to Detail - Multi-tasking
- Interaction/Collaboration - Communication and Presentation
Work Conditions
Work is performed in a typical office environment with little exposure to excessive noise, dust, temperature and similar conditions.
Physical/Mental Requirements
Works on a personal computer an average of 7 hours a day
Sits for extended periods of time
Occasionally required to lift up to 20 lbs.
Extended periods of concentration needed to complete assigned duties
Requirements are representative of minimum levels of knowledge, skills and experience required. All requirements are subject to modification to reasonably accommodate individuals with disabilities. The job description does not constitute a written or implied contract of employment. Indaba Systems reserves the right to revise or change job duties and responsibilities as the need arises.
Please send your resumes to careers@goindaba.comEstimated Salary: $20 to $28 per hour based on qualifications.
Full-time
Type:
Software
Job Title:
Technical Support Technician - Tier I
Department: IT
About Indaba Systems
Indaba Systems is a full scale multi-channel ecommerce inventory management software provider for businesses looking to reap the benefits of online media sales. Indaba understands the unique needs of the ecommerce environment and provides a flexible software solution complemented with value added services such as; hosting, marketplace customer service and application development/integration. At the core of Indaba Systems is the Indaba Merchant online selling software which allows our customers to manage their online listings of books, DVDs and other media items on marketplaces such as Amazon, Half, eBay, Alibris, Abebooks and 13 others.
Indaba Systems is a growing software company looking for a Technical Support Technician to join our team. The ideal candidate will be someone who is a team player with strong troubleshooting abilities and a strong aptitude for written and verbal communication. Most importantly, the candidate must be enthusiastic and energetic. Indaba Systems is looking for candidates that want to grow with the company and develop to their full potential.
Primary Duties and Responsibilities
Communicate with clients via email and phone to resolve technical problems in an efficient and courteous manner
Document, track and monitor support issues to ensure a timely resolution
Use Microsoft Excel to import and analyze data
Install Microsoft SQL Server and perform basic Database Administrative duties
Write and execute simple T-SQL queries
Communicate with Engineers and Programmers in a precise manner, defining clients' problems and needs
Communicate positively and effectively with teammates and other Indaba departments to support clients and resolve client support issues
Troubleshoot windows networking and hardware issues
Write technical documentation
Update and maintain internal CRM program (SalesForce/Kayako). Ensure that all support tasks and issues, including progress on issues are documented.
Keep current on company services and software features
Perform additional duties as assigned
Job Requirements
Bachelor degree or 1-3 years' experience in a technical field or help desk environment
Proficient in Microsoft Excel and Word
Client oriented and service minded
Must be able to retain new information quickly
Strong written and verbal communication
Ability to work independently and unsupervised
Detail oriented
Knowledge of SQL is a plus
Experience selling on marketplaces such as eBay and Amazon is a plus.
May be required to working some weekends
Behavioral Skill Requirements
- Organization and Planning - Assertiveness/Self-motivated - Goal Setting - Commitment to Tasks - Attention to Detail - Multi-tasking
- Interaction/Collaboration - Communication and Presentation
Work Conditions
Work is performed in a typical office environment with little exposure to excessive noise, dust, temperature and similar conditions.
Physical/Mental Requirements
Works on a personal computer an average of 7 hours a day
Sits for extended periods of time
Occasionally required to lift up to 20 lbs.
Extended periods of concentration needed to complete assigned duties
Requirements are representative of minimum levels of knowledge, skills and experience required. All requirements are subject to modification to reasonably accommodate individuals with disabilities. The job description does not constitute a written or implied contract of employment. Indaba Systems reserves the right to revise or change job duties and responsibilities as the need arises.
Please send your resumes to careers@goindaba.comEstimated Salary: $20 to $28 per hour based on qualifications.
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